At VML Media, we believe that clear communication and structured workflows lead to the best results. This policy outlines how we work with our clients to ensure smooth collaboration and timely delivery.

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1. Communication

• Our primary communication channels are email (official.vmlmedia@gmail.com) and Instagram DMs for quick updates.

• Response time is typically within 24 hours

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2. Content Submission

• Clients are responsible for providing source material (video files or links) needed for editing.

• All materials should be submitted via Google Drive, Dropbox, or another agreed platform.

• Please ensure files are clearly labeled for easier processing.

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3. Delivery Timeline

• Standard turnaround time depends on your package plan.

• Delivery dates will be confirmed once all source material is received.

• Priority delivery is available as an add-on service.

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4. Revisions

• Each project includes two rounds of revisions (unless otherwise stated in your package).

• Revision requests must be submitted within 5 days of delivery.

• Additional revisions may incur extra charges.

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5. Payment

• All payments must be made in advance before work begins.

• Work will not start until payment is confirmed.

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6. Confidentiality

• All content provided by clients will be kept strictly confidential and will not be shared outside the agreed platforms without permission.

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By working with VML Media, you agree to follow this policy to ensure the best collaboration experience possible.

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